E-commerce Platforms

We provide complete e-commerce site solutions from payment integration to inventory management. We support your business growth through technology.

Case Studies

Japanese Beauty Products Brand

Challenge

Needed an e-commerce site compatible with local payment and shipping systems for Malaysian market entry, but struggled with differences in business practices between Japan and Malaysia.

Solution

Built multi-currency e-commerce site customized on Shopify Plus. Integrated major Malaysian payment gateways (iPay88, Molpay) and shipping providers (Poslaju, J&T).

Results

  • 5,000 orders in first month
  • Average cart value of RM180
  • Reduced cart abandonment from 68% to 35%
  • 42% repeat purchase rate

"BridgeCX made our entry into the Malaysian market smooth. Their deep understanding of local payment and shipping systems enabled us to provide Japanese-quality user experience."

Malaysian Fashion Brand

Challenge

Existing e-commerce platform struggled with inventory management and multi-store integration, with high operational costs due to manual processes.

Solution

Developed custom e-commerce platform with POS-integrated real-time inventory sync, automated ordering system, and customer analytics dashboard.

Results

  • 45% reduction in operational costs
  • 35% improvement in inventory turnover
  • Monthly online sales of RM500,000
  • 28% increase in customer lifetime value (LTV)

"More than just building an e-commerce site, they streamlined our entire business. Data-driven decision making became possible and sales grew significantly."

Development Process

1

Requirements & Strategy

1-2 weeks

Analyze business model, define target customers, conduct competitive research, and develop e-commerce strategy.

2

Platform Selection & Design

2-3 weeks

Select optimal platform from Shopify/WooCommerce/custom development and design UX/UI.

3

Development & Integration

6-10 weeks

Build e-commerce site, integrate payment gateways, connect shipping systems, implement inventory management.

4

Product Setup & Content

2-3 weeks

Migrate product data, optimize images, create product descriptions, implement SEO.

5

Testing & Optimization

2 weeks

Test purchase flow, payment processing, performance optimization, security verification.

6

Operations & Growth

Ongoing

Monitor site, conduct A/B testing, optimize conversions, provide marketing support continuously.

Frequently Asked Questions

Which e-commerce platform is best?

It depends on business scale and requirements. For small businesses, Shopify; for medium-sized with WordPress, WooCommerce; for large with unique requirements, custom development. We'll recommend the best option during free consultation.

Do you support Malaysian payment gateways?

Yes, we support major payment gateways including iPay88, Molpay, Stripe, and PayPal. We can also implement installment payments (Atome, Grab PayLater).

Can you support multiple currencies and languages?

Yes, we support multiple currencies (Ringgit, Yen, Dollar) and languages (Japanese, English, Malay). Automatic exchange rate updates can also be implemented.

Can you integrate with inventory management systems?

Yes, we can integrate with existing ERP and POS systems via API for real-time inventory synchronization. Multi-warehouse and multi-store inventory integration is also supported.

Is SEO optimization included?

Yes, we provide product page SEO optimization, structured data implementation, sitemap generation, and page speed optimization as standard. Content marketing support is also available.

Are security measures comprehensive?

Yes, we implement SSL certificates, PCI DSS compliance, fraud detection systems, and DDoS protection to secure customer data and payment information. Regular security audits are also conducted.

Can you build mobile app versions of e-commerce?

Yes, we support development of iOS/Android native apps and PWAs (Progressive Web Apps). Seamless integration with the website can also be achieved.

Do you provide operational support?

Yes, we provide comprehensive operational support including product registration, order management, customer support, and marketing assistance.

Ready to Get Started?

Contact us to discuss how we can help your business with e-commerce platforms.