Question 1

What services does Bridge CX provide?

Accepted Answer

We offer comprehensive digital solutions including Web Development, Mobile Apps, E-commerce Platforms, Custom Software, System Integration, SNS Marketing, SEO/SEM, Content Marketing, Email Marketing, and Analytics & Reporting.

Question 2

Do you work with both Japanese and Malaysian clients?

Accepted Answer

Yes! Our team is bilingual and we specialize in bridging Japanese businesses with the Malaysian market. We understand both cultures and business practices, making us uniquely positioned to help Japanese companies expand into Malaysia.

Question 3

What technologies do you use for web development?

Accepted Answer

We use modern, cutting-edge technologies including React, Next.js, TypeScript, Node.js, and cloud platforms like AWS and Azure. Our tech stack is chosen based on your specific project requirements to ensure the best performance and scalability.

Question 4

Can you integrate with our existing systems?

Accepted Answer

Absolutely! We specialize in system integration and can connect your new solutions with existing ERP, CRM, inventory management, or any other business systems. We have extensive experience with API development and legacy system modernization.

Question 5

How much do your services cost?

Accepted Answer

Project costs vary based on scope, complexity, and timeline. We provide transparent, itemized quotes after understanding your requirements. Contact us for a free consultation and detailed proposal tailored to your needs.

Question 6

Do you offer fixed-price or hourly billing?

Accepted Answer

We offer both models depending on project type. For well-defined projects, we typically provide fixed-price quotes. For ongoing development or evolving requirements, we offer hourly or retainer-based arrangements.

Question 7

Are there any hidden fees?

Accepted Answer

No hidden fees! Our quotes include all development costs, testing, deployment, and initial training. Third-party costs (like hosting, domain registration, or premium services) are clearly itemized separately.

Question 8

Do you offer maintenance and support packages?

Accepted Answer

Yes! We offer flexible maintenance packages including bug fixes, security updates, performance monitoring, and feature enhancements. Monthly retainers are available with different service levels to match your needs.

Question 9

How long does a typical project take?

Accepted Answer

Timeline varies by project scope. Simple websites take 4-6 weeks, e-commerce platforms 8-12 weeks, and complex custom software 3-6 months. We provide detailed timelines during the planning phase and keep you updated throughout development.

Question 10

Will I own the source code?

Accepted Answer

Yes! Upon project completion and final payment, you receive full ownership of all source code, assets, and documentation. We can also provide Git repository access throughout development for transparency.

Question 11

Do you provide hosting services?

Accepted Answer

We can set up and manage hosting on your behalf using industry-leading providers (AWS, Azure, etc.), or work with your existing hosting infrastructure. We ensure proper configuration, security, and performance optimization.

Question 12

How do you ensure my data is secure?

Accepted Answer

We follow industry best practices including encryption (at rest and in transit), secure authentication, regular security audits, GDPR/PDPA compliance, and penetration testing. All team members sign NDAs and we can work within your security frameworks.

Question 13

What kind of support do you provide after launch?

Accepted Answer

We offer various support levels including bug fixes, security patches, performance monitoring, feature updates, and technical assistance. Support packages can be customized based on your needs and budget.

Question 14

Do you provide training for our team?

Accepted Answer

Yes! We provide comprehensive training for your team on how to use and maintain your new system. This includes documentation, video tutorials, and hands-on training sessions. Training is available in English, Malay, or Japanese.

Question 15

How quickly do you respond to support requests?

Accepted Answer

Response times depend on your support package. Standard support: 24-48 hours. Priority support: 4-8 hours. Critical issues: 1-2 hours. We provide 24/7 emergency support for critical systems.

Question 16

Can you work with our in-house development team?

Accepted Answer

Absolutely! We excel at collaborative development. We can augment your existing team, provide technical leadership, conduct code reviews, or work alongside your developers. We're flexible and adapt to your workflow.

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